Shipping Policy
Thank you for choosing purelegancetableware.com. To help you better understand the order fulfillment process, please carefully read the following shipping policy.
- Order Processing
All orders will begin processing after successful payment and approval.
Under normal circumstances, order processing time is 1-3 business days. We do not ship on weekends and US public holidays. During major promotional events, holidays, or force majeure events, order processing time may be extended.
Once your order has been shipped, we will send you tracking information via email.
- Delivery Area
We currently offer delivery within the United States and also support shipping to some international countries and regions.
If online ordering is not currently available in your area, please contact our customer service team, and we will assist you in confirming whether delivery can be arranged.
- US Domestic Shipping Time
Standard delivery within the United States is expected to take 3-7 business days.
Express delivery is expected to take 2-4 business days.
Delivery to remote areas or special addresses may take 5-10 business days.
All delivery times are estimates. Actual delivery times may be affected by weather, logistics company operations, and other uncontrollable factors.
- International Shipping Time: International orders are typically expected to arrive within 7-20 business days.
During international shipping, delivery times may be delayed due to customs inspections, local logistics arrangements, holidays, or inclement weather.
- Logistics Partners: To ensure your order is delivered safely and on time, we select suitable logistics carriers based on the weight of the goods, the delivery address, and the shipping method.
Major logistics partners within the United States include:
USPS (United States Postal Service)
UPS
FedEx
DHL eCommerce. International orders may use the following logistics services:
DHL Express
FedEx International
UPS Worldwide
USPS International
YunExpress
Yanwen Express
4PX Express
Local postal services and other partner logistics companies. We reserve the right to change logistics carriers based on actual shipping needs without prior notice.
- Import/Export and Customs Regulations: International orders must comply with the relevant laws and regulations of the exporting and importing countries.
Customers are responsible for ensuring that the purchased goods comply with the import regulations of their country or region and for ensuring that customs clearance procedures can be completed in accordance with the law.
International orders may incur import duties, Value Added Tax (VAT), Goods and Services Tax (GST), customs clearance fees, or other government levies. Unless the website explicitly states that these fees are included, the recipient is responsible for all such taxes and fees.
If the package is returned, destroyed, or additional costs are incurred due to the recipient’s refusal to pay relevant taxes and fees, refusal to clear customs, provision of incorrect information, or violation of local import regulations, the recipient shall bear all related responsibilities and costs.
- Shipping Restrictions Due to laws and regulations, international shipping restrictions, or the coverage area of our logistics services, we may not be able to provide delivery services to some countries, regions, or special addresses.
In the event of delivery failure, we will notify you promptly and cancel the order or arrange a refund.
- Order Tracking After your order is shipped, you will receive a shipping notification email containing a tracking number.
Logistics information is usually updated within 24 to 48 hours after shipment. If you cannot track your package for an extended period, please contact us promptly, and we will assist you in checking the package status.
9. Delivery Failure
Please ensure that the recipient’s name, address, postal code, and contact number you provide are true, complete, and accurate.
If delivery fails due to incorrect address, incorrect contact information, no one to sign for the package, refusal to accept the package, or other reasons attributable to the recipient, the resulting re-delivery fees or other charges may be borne by the customer.
- Shipping Delays
While we strive to ensure timely delivery of orders, the following situations may cause delivery delays:
Inclement weather;
Natural disasters;
Customs inspection;
International flight or route adjustments;
Port congestion;
Peak logistics periods during holidays;
Pandemics, war, or other force majeure events.
For shipping delays caused by the above force majeure events, we will actively assist customers in tracking their packages, but will not be liable for any indirect losses or compensation arising therefrom.
- Package Damage or Loss
If the goods you receive are damaged in transit, or you suspect the package is lost, please contact us within 7 days of receiving the goods or the expected delivery date, providing the order number, photos of the goods, photos of the packaging, and relevant descriptions.
After verifying the situation, we will arrange for a replacement, refund, or other reasonable solution based on the actual circumstances.
